Refund policy
# COOKLIY — REFUND, CANCELLATION & DIGITAL ACCESS POLICY
**Last updated: 25 September 2026**
## 1. Overview
This Refund, Cancellation & Digital Access Policy applies to purchases made through Cookliy for our digital products, including **The $7.8 Billion Meta Ads Playbook**, offered at ₹999, unless a different policy is clearly stated for a specific product.
Our products are supplied digitally. They are not physical books or printed goods and do not require shipping to a postal address.
Please review the product description, format, contents, price and delivery information before completing your purchase.
## 2. Digital Product and Delivery
The Meta Ads Playbook is a digital PDF learning resource. It is not a physical book and does not include video lessons unless expressly stated on the product page.
After your payment is successfully confirmed, we will provide access using the digital delivery method described on the product page or in your order confirmation. This may include a download link or delivery by email.
Please provide a valid email address and any other information reasonably required to complete delivery. Check your inbox, spam and promotions folders if you do not see the delivery message.
If you have not received your product or cannot access it, contact us using the details in the Contact section below. We will investigate and help you obtain the product.
## 3. General Refund Policy — No Voluntary Refunds After Access
Because our products are digital and may be accessed or downloaded, **we do not offer voluntary refunds merely because a customer changes their mind, no longer wants the product, or has already accessed or downloaded it.**
Once access to the digital product has been provided and the product has been accessed or downloaded, all voluntary refund requests are therefore declined, subject to the exceptions and legal rights described in this policy.
This policy does not exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted. Where a refund or other remedy is required under applicable law, we will handle the request in accordance with that law.
## 4. Access, Delivery and Technical Problems
If you experience a problem receiving or using your purchase, please contact us. Examples include:
- The delivery email or download link has not arrived.
- The download link is broken, expired or does not work.
- The PDF file is corrupted, incomplete or cannot reasonably be opened.
- You received a different digital product from the one you purchased.
- A technical issue on our side prevents you from accessing the product.
We will first investigate the issue and, where appropriate, provide a working link, resend the file, supply a corrected copy or otherwise restore access.
If we cannot resolve a qualifying issue within a reasonable time, or if a refund is required by applicable law, we will provide an appropriate remedy, which may include a refund.
Please contact us with your order number, the email address used at checkout and a description or screenshot of the problem. Do not send payment-card details or passwords.
## 5. Duplicate Payments and Payment Errors
If you believe you were charged more than once for the same order, contact us with the relevant order and transaction details.
We will review the payment records. Confirmed duplicate charges or payment errors will be corrected, including by refund where appropriate or required.
## 6. Cancellation Requests
Because this is a digital product, an order may begin processing for delivery soon after payment confirmation.
You may contact us promptly if you wish to request cancellation before access or delivery has occurred. We will review the request and confirm whether cancellation is possible.
Once the product has been accessed or downloaded, we do not offer voluntary cancellation or refunds for change of mind, subject always to applicable legal rights and the exceptions in this policy.
## 7. How to Request Help or a Refund Review
To request support or ask us to review a refund-related issue:
1. Email us using the contact details below.
2. Include your order number and the email address used at checkout.
3. Explain the issue clearly. For technical problems, include a screenshot or error message if available.
4. Tell us whether you received, opened or downloaded the product.
We will review the information and respond within a reasonable time. If we need more information to investigate, we may contact you.
## 8. Refund Processing
Where a refund is approved or required, it will generally be sent to the original payment method where possible. Processing times may depend on the payment provider, bank or financial institution.
We will communicate the refund decision and any relevant processing information to you. This section does not limit any timeline or obligation imposed by applicable law.
## 9. Product Use and Digital Access
Unless the product page or a separate written licence states otherwise, your purchase grants you a personal, non-exclusive, non-transferable licence to use the digital product for your own learning.
You may not resell, redistribute, publicly share, reproduce or commercially exploit the PDF or its contents without the necessary permission from the relevant rights holder.
Purchasing the playbook does not guarantee advertising results, revenue, leads, ROAS or business outcomes. Results depend on many factors, including implementation, budget, market conditions and individual circumstances.
## 10. Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any rights or remedies available to consumers under applicable law.
If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
## 11. Contact Information
For digital delivery problems, access support, cancellation requests or refund-related questions, contact:
**Store:** Cookliy
**Email:** [INSERT YOUR ACTIVE CUSTOMER SUPPORT EMAIL]
**Website:** [INSERT YOUR COOKLIY WEBSITE URL]
Please ensure the email address and website details above are correct and monitored before publishing this policy.
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By purchasing a digital product from Cookliy, you acknowledge that you are purchasing digital content and that you have had the opportunity to review its description, format, price and delivery information before checkout. This acknowledgement does not remove any rights you may have under applicable law.